Patient Experience
The pain: your patients like you. They just don't come back often enough — and you can't figure out why.
It's rarely the treatment. It's the small moments around it — the receptionist's tone, the wait that felt too long, the follow-up that never came. A patient doesn't remember a diagnosis. They remember how the clinic made them feel while you were diagnosing them. Most doctors think experience is about being nice. It's actually about being consistent — every patient, every visit, every staff member, every time.